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Alison Davis works for the Colorado Springs Public Safety Communications Center. Here is an excerpt from her nomination letter.
It is impossible to isolate Alison’s outstanding performance to one specific call. Alison is a selfless, hard-working employee who puts the needs of the department before hers. So far, in 2022, she has trained over 250 hours. She accounts for more than ¼ of all trained hours with the CSPD communications center in 2022. She is a leader on day shift whom people can ask questions and always expect to get great feedback.
On Thursday, May 12, 2022, Colorado Springs was hit with multiple structure and wildland fires. Fighting extreme fire danger, high winds, and limited resources, Alison was training a new fire dispatcher.
At 0930, a structure fire was reported in the Colorado Center area which was fully engulfed. Alison and her trainee sent a structure fire response to assist. While this structure fire was occurring two more large scale incidents ensued.
At 1115, a wildland fire came in from the area of Black Forest Rd and Dublin Blvd. The fire was in the creek bed and it was spreading fast. The fire quickly started spreading into residents back yards, burning decks, fences and high winds continued to push the fire uncontrollably. There were over 500 homes evacuated during this fire. Alison not only provided exceptional feedback and training to her trainee but controlled a very difficult situation. There we zero homes lost during this fire.
Around 1130, a structure fire was called in from a mobile home park. The structure fire reported multiple mobile homes on fire and parties trapped. The fire spread to a second mobile home park with around 10 total mobile homes burning. Alison remained calm during this entire situation and provided guidance and instruction to her new trainee.
On May 21, 2022, after a large spring snow storm, Alison was responsible for dispatching nearly 150 calls. During her shift, 250 fire calls came into the communications center. Alison and her trainee triaged these calls, coordinated with utilities and the Fire Department to determine which ones were most crucial for a fire department response.
Please join us in celebrating ajob well done by Angelica Pedro-Ramirez with the El Paso County Sheriff's Office.
In the early morning hours of November 6th, Angelica received a call that would change the course of a man’s life forever. She answered this call the same way she had answered hundreds of others, having no idea of the gravity of the situation awaiting her on the other end. Once she asked what happened, the caller on the other end stated, “I just don’t want to live anymore.” Angelica’s tone immediately changed to become much softer, and she jumped into action. The caller had been drinking and was slurring his speech, but Angelica did not let that slow her down at all. Utilizing her CIT training and her innate sense of compassion, Angelica kept this caller engaged and talking. She was careful not to set any unrealistic expectations and made great effort not to interrupt him when he needed to say something.
During all of this, Angelica never forgot to look out for the safety of our deputies as well. She was very quick to ask about any officer safety issues without hindering the natural flow of the conversation. She demonstrated active listening through this call by vocalizing affirmations and asking follow-up questions when the caller told her something personal. At one point, the caller brought up his grandchildren. He became obviously emotional when Angelica asked him follow-up questions and stated, “Let’s get you better so you can get back to them.” Any time this caller started to veer back into his own darkness, Angelica got him turned back around and focused on the light just within his reach.
Towards the end of the call, the caller said he thought that deputies were on scene. Angelica told him to make sure, as she did not want to disconnect until help was with him. After he confirmed that they were there, Angelica disconnected the line. She then moved on to her next task of the night, as the call ended no differently than any other call she had taken that night. But that call had made an immense impact on one of the parties involved: the caller.
The caller ended up being voluntarily transported for his mental health issues in addition to some physical issues he was having. Angelica was glad to hear that. After the patient had been dropped off at the hospital, Angelica received an unusual phone call; the ambulance that transported the patient called in to speak with her. They’d had the chance to speak with the caller at length during the ambulance ride to the hospital. The ambulance personnel told Angelica some of what he had conveyed to him. The ambulance personnel passed on, “Thank you and you saved his life. You stayed on the phone the entire time and he wouldn't have made it if it weren't for you.”
This, apparently, was not enough for her caller. He personally called in the very next morning to speak with Angelica personally. When he found she was not on shift, he asked that a message be passed along to her. In a voice filled with emotion, he said, “Tell her I said thanks for getting me through it.” The ambulance crew had not exaggerated at all when they called in; this man credited Angelica with saving his life that night.
Without bystander CPR and AED administration, when someone faces sudden cardiac arrest, their chances of survival drop 7-10% every minute with 9 in 10 out-of-hospital incidents resulting in fatalities In 2021, El Paso and Teller Counties lost 1,096 citizens due to sudden cardiac arrest.
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