Quality Assurance/Training

Ardelle Training

Quality Assurance Analysis

The staff performs quality assurance analysis on 9-1-1 calls taken at the Public Safety Answering Point (PSAP) and provides feedback, and training recommendations.


The Quality Assurance (QA) Department offers training for 9-1-1 dispatchers in the following areas:

  • CPR
  • Police, Fire, and Medical Protocol
  • Continued Education
  • Emergency Telecommunicator Course
  • Recertification Training

Training Welcome Information

View the Training Welcome Packet (PDF) to find information regarding local accommodations, restaurants, attractions, and directions to our facility.

Equature Quick Reference Guide

Find more information on Equature in this Equature Quick Reference Guide (PDF)

For More Information

Email 911training@elpasoteller911.org