Training / QA

Training Resources
Our Training and Quality Assurance (QA) Department offers many services to our dispatchers as well as to our community. They provide training resources for new dispatchers as well as continuing education classes and bulletins for our seasoned veterans. 

Quality Assurance Analysis

This department also performs quality assurance analysis on 911 calls taken at the Public Safety Answering Point (PSAP) and provide feedback, training recommendations, and an expert resource for personnel to utilize when questions arise.

CPR Certification Classes
They also offer several CPR certification classes throughout the year that are open to the public.
Welcome Packet Cover Sheet
Training Welcome Information
View the Training Welcome Packet (PDF) to find information regarding local accommodations, restaurants, attractions, and directions to our facility.
For More Information
For further information concerning the EMD program, please contact the El Paso-Teller County 911 Authority by phone at 719-785-1900.