Work for 9-1-1

THE FIRST, FIRST RESPONDER

9-1-1 call-takers are the first voice callers hear in a crisis and are considered the first, first responder. Call centers through El Paso and Teller County are looking for driven candidates that want to join their team of emergency telecommunicators and make a difference in their community. 

Can you take the call?

WHERE DO I START (1)

View the toolbar to the left to find a complete list of 9-1-1 call centers in El Paso and Teller County. Each page will direct readers to agency-specific sites with application guidelines. Keep in mind that position openings are agency-specific. If the agency you are interested in does not have a vacancy, consider another agency or check back later! 

Download a virtual copy of our "Careers in 9-1-1" handbook. This free resource includes an introduction to a career in emergency telecommunications, a synopsis of agency-specific job responsibilities, application steps, and a notebook.

What is the difference between a call-taker and a dispatcher?

While reading about careers in 9-1-1, you may see the professionals working in the communications center referred to as many different titles. Remember that each agency will have its own job title, and its definition and responsibilities are department specific. Generally, a 9-1-1 call-taker is an emergency telecommunicator that only answers incoming 9-1-1 calls, while a dispatcher is often a separate position that focuses on dispatching and communicating with emergency responders.

What is the El Paso-Teller County 9-1-1 Authority?

The El Paso-Teller County 9-1-1 Authority provides training, resources, and equipment to the seven 9-1-1 call centers in El Paso and Teller County. Find more information about the resources we provide in the main toolbar at the top of the page, or visit our "ABOUT US" page here.

I don't have any certifications or experience. Can I still apply?

Every agency has its own requirements, and the best way to be sure you are a qualified candidate is to review the job description in its entirety. Do not be discouraged if you have little to no experience or certifications. The El Paso-Teller 9-1-1 Authority provides training opportunities and certificates for new telecommunicators; your agency may register you for these programs! Each agency has an in-house training program where you will learn what you need to know to be successful. Learn more about the El Paso-Teller 911 Authority Quality Assurance and Training Department here.