Policies and Procedures

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• Policy Number 1 - Mission Statement
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• Policy Number 2 - Scope of Document
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• Policy Number 3 - Authority
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• Policy Number 4 - General Policies and Procedures
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• Policy Number 4.1 - Promulgation of Policies and Procedures
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• Policy Number 4.2 - Authority Board Responsibilities
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• Policy Number 4.3 - Maintenance of a PSAP Log
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• Policy Number 4.4 - Call Answering Procedure
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• Policy Number 4.5 - Information Confirmation
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• Policy Number 4.6 - Call Transfer Procedure
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• Policy Number 4.7 - Database Errors
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• Policy Number 4.8 - Americans with Disabilities Act (ADA) Compliance
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• Policy Number 4.9 - Tape Recording and Archiving
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• Policy Number 4.10 - Procedure for 911 Hang Up Calls
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• Policy Number 4.11 - Confidentiality of Information
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• Policy Number 4.12 - Reporting of Equipment/System Failures
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• Policy Number 4.13 (Revised) -  Access to Public Records and Fee Schedule
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• Policy Number 4.14 - Supplies
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• Policy Number 4.15 - 911 PSAP Training
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• Policy Number 4.16 - Report on Occurrence Form - other than database
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• Policy Number 4.17 - Referral of non-emergency 911 calls
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• Policy Number 4.18 - Routine Testing/Maintenance
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• Policy Number 4.19 - Monthly Reporting Requirements
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• Policy Number 4.20 - Failure of Remote Telephone Offices
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• Policy Number 4.21 - Primary PSAP Alternative List
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• Policy Number 4.22 - Wireless Communications Devices
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• Policy Number 4.23 (Revised)- Procedure for Authority Board Conference Funding and Travel
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• Policy Number 4.24 - Procedure for the El Paso - Teller Public Safety 911 Academy (ETPSA)
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• Policy Number 4.25 - Cardio-Pulmonary Resuscitation (CPR) Instruction
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• Policy Number 4.26 - Public 911 Education
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• Policy Number 4.27 - Language Line
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• Policy Number 4.28 - Criticall Hiring Software
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• Policy Number 4.29 - Safety and Security of the 911 Administrative Facility
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• Policy Number 4.30 - Disposition of Property
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• Policy Number 4.31 - Downgrade of Service Level at PSAP or Twenty-four hour dispatch center
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• Policy Number 4.32 (Revised) - PSAP Telecommunicator Award Program
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• Policy Number 4.33 - El Paso - Teller County E911 Back Up Communications Center
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• Policy Number 4.34 - 911 Hero Program
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• Policy Number 4.35 - Computer Usage and Computing Environment
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• Policy Number 4.36 - Early Warning Notification System
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• Policy Number 4.37 - 911 Bucks Award Certification
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• Policy Number 5.0 (Revised) - Emergency Medical Dispatch Policy
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• Policy Number 5.1 - Emergency Medical Dispatching Quality Assurance and Improvement Process
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• Policy Number 5.2 - Dr. Gifford's EMD Policies Version 11.3 (Obvious Death)
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• Policy Number 5.3 - Emergency Medical Dispatch, Emergency Fire Dispatch and Emergency Police Dispatch Education
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• Policy Number 5.4 - Procedure for Quality Assurance Analyst Operations
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• Policy Number 5.5 - Procedure for PSAP Instructors used for Fire and Police Protocol
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• Policy Number 6.0 - Emergency Responder Map Books
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• Policy Number 7.0 - Computer Aided Dispatch (CAD) Technical Support
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• Policy Number 7.1 - Computer Aided Dispatch (CAD) to CAD Transfer Procedures
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• Policy Number 8.0 - Definitions
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