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Current Policies and Procedures

(NOTE: All policies are provided in PDF format.)



• Policy Number 1.0 - Mission Statement


• Policy Number 2.0 - Scope of Document


• Policy Number 3.0 - Authority


• Policy Number 4.0 - General Policies and Procedures


• Policy Number 4.1 - Promulgation of Policies and Procedures


• Policy Number 4.2 - Authority Board Responsibilities


• Policy Number 4.3 - Maintenance of a PSAP Log


• Policy Number 4.4 - Call Answering Procedure


• Policy Number 4.5 - Information Confirmation


• Policy Number 4.6 - Call Transfer Procedure


• Policy Number 4.7 - Database Errors


• Policy Number 4.8 - Americans with Disabilities Act (ADA) Compliance


• Policy Number 4.9 - Tape Recording and Archiving


• Policy Number 4.10 - Procedure for 911 Hang Up Calls


• Policy Number 4.11 - Confidentiality of Information


• Policy Number 4.12 - Reporting of Equipment/System Failures


• Policy Number 4.13 -  Access to Public Records and Fee Schedule


• Policy Number 4.14 - Supplies


• Policy Number 4.15 - 911 PSAP Training


• Policy Number 4.16 - Report on Occurrence Form - other than database


• Policy Number 4.17 - Referral of non-emergency 911 calls


• Policy Number 4.18 - Routine Testing/Maintenance


• Policy Number 4.19 - Monthly Reporting Requirements


• Policy Number 4.20 - Failure of Remote Telephone Offices


• Policy Number 4.21 - Primary PSAP Alternative List


• Policy Number 4.22 - Wireless Communications Devices


• Policy Number 4.23 - Procedure for Authority Board Conference Funding and Travel


• Policy Number 4.24 - Procedure for the Public Safety Communications Training Academy


• Policy Number 4.25 - Cardio-Pulmonary Resuscitation (CPR) Instruction


• Policy Number 4.26 - Public 911 Education


• Policy Number 4.27 - Language Line


• Policy Number 4.28 - Criticall Hiring Software


• Policy Number 4.29 - Safety and Security of the 911 Administrative Facility


• Policy Number 4.30 - Disposition of Property


• Policy Number 4.31 - Downgrade of Service Level at PSAP or Twenty-four hour dispatch center


• Policy Number 4.32 - PSAP Telecommunicator Award Program


• Policy Number 4.33 - El Paso - Teller County E911 Back Up Communications Center


• Policy Number 4.34 - 911 Hero Program


• Policy Number 4.35 - Computer Usage and Computing Environment


• Policy Number 4.36 - Early Warning Notification System


• Policy Number 4.37 - 911 Bucks Award Certification


• Policy Number 4.38 - Same Day Travel


• Policy Number 4.39 - Weapons on Authority Property and Vehicles


• Policy Number 4.40 - Organization and Conduct of Authority Committees


• Policy Number 5.0 - Emergency Medical Dispatch Policy


• Policy Number 5.1 - Emergency Medical Dispatching Quality Assurance and Improvement Process


• Policy Number 5.2 - Dr. Gifford's EMD Policies Version 12.1 (Obvious Death)


• Policy Number 5.3 - Emergency Medical Dispatch, Emergency Fire Dispatch and Emergency Police Dispatch Education


• Policy Number 5.4 - Procedure for Quality Assurance Analyst Operations


• Policy Number 5.5 - Procedure for PSAP Instructors used for Fire and Police Protocol


• Policy Number 6.0 - Emergency Responder Map Books


• Policy Number 7.0 - Computer Aided Dispatch (CAD) Technical Support


• Policy Number 7.1 - Computer Aided Dispatch (CAD) to CAD Transfer Procedures


• Policy Number 8.0 - Definitions

E-911 Authority Personnel Manual

Click to download and review the El Paso-Teller E-911 Authority Personnel Policy Manual.
(Effective October 27, 2010)

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