E-911 Training & Continuing Education


Upcoming Training Class


Course: “Understanding Quality Assurance Standards”
Date: Thursday, April 22 and Friday, April 23, 2010
Time: 0700-1600 each day
Location: 2350 Airport Rd (E9-1-1 building)

Click the “Signup Now” button to go to the signup form to attend this class.

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E-911 Training & Events Calendar




Contact El Paso-Teller County E 911 Authority representative Troy Pring at troy.pring@elpasoteller911.org for information regarding classes.

Training Welcome Information

Welcome Information
Please click here to download our handy welcome information package with information regarding local accommodations, restaurants, attractions, and directions to our facility.

The information package is provided in PDF format. Please ensure you have PDF reader software installed on your computer to access this file.

E-911 Navigator 2009 Video Presentation


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El Paso Teller E-911’s Jeff Craig and Ben Bills presented a training video at Navigator ’09 that was created in-house by the E-911 staff. The video shows some wrong and right ways to use the Priority Dispatch protocols, and how not to be robotic while using them. You can click the link below to view the 30 minute video.

Click here to watch the video.
(Note: The video requires Quicktime in order to watch. If you do not have Quicktime installed on your computer, you can download it for free here.)

General EMD Information


The E911 Authority provides quality pre-arrival self help information to our citizens.

All call takers within our two county jurisdiction and dispatchers are certified by the following:

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For further information concerning the EMD program, please contact us.


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