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9-1-1 Authority Newsroom

Mar 24

When to Call 9-1-1 for Emergencies

Posted on March 24, 2020 at 11:16 AM by Amanda Lindgren

During a crisis it can be difficult to sort through the large amount of information and resources that are released.  We have all been impacted by the most recent international crisis in some form.  How first responders handle emergencies is no exception to these recent changes.  In order to continue to provide exceptional service, we would like to remind the community to reserve 9-1-1 for emergencies.  An emergency can be described as a situation that poses an immediate threat to life or property and requires assistance from the police department, fire department or ambulance service.  Here are a few examples of when you should and should not call 9-1-1:

For more info on COVID 19, visit Colorado Department of Public Health & Environment's page.

If you are experiencing mild symptoms and have questions relating to COVID-19, El Paso County Public Health has a non-urgent COVID-19 information line you can call. It is 719-575-8888. Teller County created a website with updates regarding COVID-19.  That website is

You can also contact CO HELP at 303-389-1687 or 877-462-2911. Or you can visit for more resources and info on COVID-19.

Feb 15

9-1-1 Goes to Washington

Posted on February 15, 2019 at 1:40 PM by Amanda Lindgren

911 Goes to Washington

This week, members from our team went to Washington, D.C. for the National Emergency Number Association’s annual conference titled, “9-1-1 Goes to Washington.”  The National Emergency Number Association also known as NENA, is “the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues.” In short, the conference brought together 9-1-1 professionals to meet with national policy leaders to have discussions regarding emergency communications issues.  It provided insight on current policies and their obstacles as well as provided 9-1-1 professionals with additional information about current and proposed legislation, regulations and policy initiatives.  Attendees had the opportunity to speak with members of Congress, administration officials, and key staff.

Photo Credit: Colorado NENA and APCO's Facebook Page @conenaapco

 Currently, six of our staff members are studying to become Emergency Number Professionals through NENA.  By definition, Emergency Number Professionals or ENPs, “demonstrate a mastery of the comprehensive knowledge base required for emergency number program management.”  The certification promotes respect for the 9-1-1 industry and elevated industry standards.  Certified ENPs commit and lead the 9-1-1 profession by remaining current in the industry and its changes.  In order to obtain ENP certification, our staff not only have to meet NENA’s experience and education criteria but also have to take classes and pass an exam.  These future ENPs will become leaders in the 9-1-1 profession and at the El Paso-Teller County 9-1-1 Authority!

9-1-1 Goes to Washington - NENA. (2019, February 4). Retrieved from 

Aug 23

A Greener Authority

Posted on August 23, 2018 at 1:03 PM by Amanda Lindgren

Slide 2

The vibrancy of the Colorado blue columbine as well as the intense robustness of the Rocky Mountain Bighorn Sheep, have always been just a few of the treasures of Colorado.  That's why the 9-1-1 Authority realizes how important it is to sustain our ecosystem and make changes to improve the environment.  For the past few years, the 9-1-1 Authority has made several modifications to the way we operate.  From facility upgrades to habit changes, our organization continues to become more environmentally conscientious. 


Last year, LED light bulbs replaced incandescent lights in 12,000 square feet of our building as well as the parking lot.  This completed the process to switch all lighting to LED in order to conserve electricity.  The building is also equipped with occupancy sensors that detect movement within a room so that if space is unoccupied, the lights will shut off.   

Recycling containers and shred bins are located throughout the building to reduce waste.  A large, recycling-only dumpster is also located next to the waste dumpster in the parking lot.  Any paper that is not shredded or within a shred bin is recycled. Speaking of paper, our toilet paper no longer wraps around a cardboard tube but instead is placed directly on the toilet paper dispenser.


While many of us are gradually becoming more aware of our impact on the environment, there is no one more in touch with our facility than our Property Technician, Mark Everitt.  Not only has he proposed numerous changes such as lawn fertilizer, but is always seeking ways to better the property and our own lifestyle habits.  This year he has been on a mission to reduce water consumption throughout the property.  He led the way in changing our irrigation system. Lawn sprinkler heads were upgraded to conserve on water and a new irrigation controller manages water consumption.  The sprinkler system has a smart control that shuts off when it detects rain and can also be controlled remotely.  It monitors soil moisture levels based on a variety of sources such as soil type and terrain.  The new sprinkler system has equated to an over 15% reduction of water consumption for our property. Another mentionable water-saving implementation was the installation of more efficient flush tanks in the restroom stalls.  Small changes such as these not only have resulted in cost savings but also natural resources savings.


Not only does our lawn use less water, Everitt uses a natural sod fertilizer that is better for the environment. Everitt began using mulch within the flowerbeds as a way to reduce weed growth and therefore the use of herbicides.  The re-paving of the parking lot also reduced the use of weed-killing agents such as herbicides when pavement closed the once weed-infested concrete gaps.

Changes in the break room can be seen as well.  Recently, the Employee Advisory Group suggested the purchase of paper cups as opposed to styrofoam cups.  In the case someone does not want to use a disposable cup, real ceramic coffee mugs and glasses are found within the break room cabinets.  Pots, pans, dishes, silverware and other real, re-useable products can also be found inside the breakroom.  It promotes a better work environment and is also better for the environment.  Many outsiders can see employees cooking or re-heating their food in the break room just like a real kitchen.  Think about the reduction of waste fast-food wrappers through the use of reusable plates and utensils.

There is a lot to say about the way the Authority performs internally and externally and the continuous evolution of operation is one to notice.  With a considerate and creative staff, the ingenuity of the property will continue to advance.