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911 Authority Staff

 



Troy Pring

 

Troy Pring, Chief Operations Officer

 

As the COO, Troy is responsible for managing and coordinating all day-to-day operations and activities related to the 9-1-1 Authority’s Quality Assurance and Training Programs as well as the Public Education and Information programs. He is responsible for coordinating activities with other divisions, outside agencies and the general public; he manages ongoing projects and provides highly responsible and complex staff assistance to the CEO. Having worked in local EMS and Public Safety as a Paramedic, in a Regional Communications Center, and for the 9-1-1 Authority since 2003, Troy is a perfect fit to our 9-1-1 system.

 



Christy Davis
 

 

Christy Davis, Executive Administrative Assistant

 

Christy Davis is our Executive Administrative Assistant. She assists the System Manager with special projects and events. Among other things, Christy’s responsibilities include accounts payable, inventory control, payroll, correspondence, preparing Authority Board agendas and minutes, procurement of goods and services and direct assistance to the System Manager.
In her free time Christy enjoys reading, movies, spending time with her family and exploring the country on Harley rides.
Christy enjoys her job and has been with El-Paso Teller County 911 for 14 years and is looking forward to many more years of service.

 



Ben Bills
 

 

Ben Bills, Public Information/Education Officer

 

Ben has been the Public Information Officer/Public Education Specialist since April 2008. He is responsible for providing education to members of the community regarding the 9-1-1 system in El Paso and Teller Counties as well as teaching children basic fire safety and staying safe during an emergency with the help of the 9-1-1 Safety Trailer. Ben has been a part of the El Paso-Teller County 9-1-1 system since 2000.

 



Bonnie Foster
 

 

Bonnie Foster, Senior GIS Analyst

 

Bonnie joined the El Paso – Teller County E911 Authority in June 2012. She began her GIS career by developing a data system for leafy spurge management which covered parts of North Dakota, South Dakota, Montana, and Wyoming. Afterwards, Bonnie spent 12 years working for a rural county in central Minnesota maintaining the datasets needed to support the County Dispatch Center and also provided GIS support for the various other County departments. Responsibilities will include maintaining the accuracy of the E9-1-1 GIS system data. Bonnie has a background in forestry and is looking forward to spending time outdoors in the Colorado Springs area.

 



Jordan Rowe
 

 

Jordan Rowe, GIS Analyst

 

Jordan Rowe is a new addition to the E911 Authority’s GIS team. He has recently served in the U.S. Army as a surgical technologist at Evans Army Community Hospital in Fort Carson. During this time, he continued and augmented his background in GIS with volunteer work for the City of Colorado Springs. Jordan is excited to be in GIS, and to provide 9-1-1 services by supporting the Authority’s emergency response mission.

In his free time, Jordan is an avid mountaineer, and enjoys exploring the high country.

 



Jennifer Dvorsky
 

 

Jennifer Dvorsky, GIS Analyst

 

Jen Dvorsky has been a GIS Analyst here since July 2014. She assists with the collection, accuracy, management and distribution of all the spatial data used by El-Paso Teller County 911 Authority and its public safety answering points.
Jen received her Masters degree in geographic information systems technology in 2012 and is excited to grow her career as a GIS Analyst specific to 911 and it’s uses. She is enthusiastic to learn and work with so many agencies and individuals throughout both counties.

 



Connie Chavez
 

 

Connie Chavez, Quality Assurance Analyst/Street Naming Contact

 

Connie Chavez is a Quality Assurance Analyst as well as the contact for developers in the 2 county area to get street names approved for their plats. Connie has lived in Colorado Springs for over 20 years and worked at Colorado Springs Police Dept. dispatch as a 911 call taker, fire dispatcher, and trainer for over 4 years. Connie is  married and has 2 children.

 



John Lofgren
 

 

John Lofgren, Quality Assurance Analyst

 

John Lofgren has been a Quality Assurance Analyst with the El Paso Teller 911 Authority since February 2010. John began his career in public safety as a dispatcher for The Manitou Springs Police Department in 1994. Since then he has been a volunteer firefighter, police officer and a dispatcher for the Colorado Springs Police Department. John currently is a Police and Fire Protocol instructor for the National Academy of Emergency Dispatch and also an Emergency Medical, Fire, and Police Quality Assurance Instructor.

 



Michelle Hess
 

 

Michelle Hess, Training Coordinator / Quality Assurance Analyst

 

Michelle Hess is our 9-1-1 Training Coordinator. She has been a Quality Assurance Analyst and Trainer with the El Paso Teller 911 Authority since July 2010. She has 10 years experience with the El Paso County Sheriff’s Office as a supervisor/dispatcher/trainer.
Please feel free to contact her via her email address which is listed below or (719) 785-1975 with any of your questions or educational needs on our 9-1-1 system.

 



Meridith Jensen
 

 

Meridith Jensen, Quality Assurance Analyst

 

Meridith Jensen joined the El Paso Teller 911 Authority in July 2010 as a Quality Assurance Analyst. She has previous experience from the Colorado Springs Police Department as an Emergency Response Technician, where she quickly realized her calling in 9-1-1 and became very involved in community outreach projects as well.

Meridith is also a Software Training Instructor for Priority Dispatch Corp., traveling across the nation to train dispatchers and supervisors in the use of Police, Fire and Medical Dispatch Protocol Software.

Meridith is very passionate about 9-1-1 services and is honored to collaborate with comm. center teams to ensure that our callers receive the highest levels of care and customer service.

 



Julius Torralba
 

 

Julius Torralba, Information Systems Technician

 

In Hawaii, Julius completed an Associates of Science Degree in Data Processing which included courses in structured programming and system design.  Concurrently, he attained  an Associates of Science Degree in Accounting.

Before he re-located to Colorado, he worked for a company called DataCraft, Inc.  The three major banks in Hawaii consistently used DataCraft’s data processing and programming services for direct marketing projects.  His other responsibilities included maintaining in-house systems and the local area network. He moved to Colorado to support his wife in attaining a nursing degree.

After moving to Colorado Springs, Julius realized it would be difficult to attain a programming career without a Bachelor’s degree.  He modified his resume to highlight his hardware/software/networking/people skills which landed him a technician position for a local company called A Byte Above who specialized in computer sales and repair.  While working as a technician, he continued his education taking additional C++ programming classes and Cisco CCNA training at the Pikes Peak Community College.

After A Byte Above, he went on to do software support (call base environment) for ENS, Inc. in which he was enlightened with HIPPA compliance.  He comes to El Paso – Teller County E911 from The Gazette in which he attended to 200+ users and systems (Windows and Macintosh) as an IT Client Support Specialist.

 



Matt Towell
 

 

Matt Towell, Network Engineer

 

Matt came to the 911 Authority from El Paso County Information Technologies where he was a network analyst. He has an Associate’s degree in Computer/Network Systems Management as well as professional IT certificates including Cisco Certified Network Associate (CCNA), A+ Professional, Network +,  Security +, and several other Microsoft certifications.

When he is not working he enjoys golfing, boating, and spending time with his family.

 



Ben Gairrett
 

 

Benjamin Gairrett, Information Systems Technician

 
Benjamin Gairrett is a member of the IT Department. He currently has a Bachelor’s in Information Technology from Colorado Technical University. Previously he worked at NORAD/NORTHCOM at Petersen AFB supporting them as they track Santa in North America. He also served in the U.S. Army supporting the 10th Combat Support Hospital operating out of Ft. Carson in an IT role. He is dedicated to supporting our users and is glad to be part of our team.

 



Chan Growden
 

 

Chan Growden, Property Maintenance Technician

 
Chan was born in Thailand but moved to California when he was 9 years old. He attended middle school and high school in California where he met my beautiful wife of 24 years. They do not have any children, but their two Jack Russells keep them plenty busy. Chan is an Air Force veteran with over 22 years of service in the Air Force as a Structural Specialist. As a Structural Specialist he was what you would call a jack of all trades and a master of none. Chan was a carpenter, a mason, a metal fabricator, a welder, a painter, locksmith manager and war “ghter. He attained his Associate Degree in Construction Technology while in the Air Force in 2004. He decided to go back to college after retiring from the Air Force and completed a Bachelor Degree in Management at Colorado Technical University in 2013. Chan’s hobbies are many, but his current passions are golfing, snow boarding, camping, cooking and gardening.

 



Justine Boyd
 

 

Justine Boyd, Office Assistant

 
Justine’s day to day job functions as the Office Assistant and as the front desk face for the Authority building include answering the Lobby phone, allowing door access, greeting Vendors, sorting and sending out mail, and all other various office tasks. In her experience with the 911 Authority since July of 2014, the staff has been wonderful to work for and with, and she enjoys helping where she can and getting to know all co-workers. She has obtained an Associate’s degree in Business Management, and a Bachelor’s degree in Criminal Justice and Administration Management. She moved to Colorado in 2009 with her 2 wonderful children. They spend their free time traveling and exploring new areas