Troy Pring, Chief Operations Officer
As the COO, Troy is responsible for managing and coordinating all day-to-day operations and activities related to the 9-1-1 Authority’s Quality Assurance and Training Programs as well as the Public Education and Information programs. He is responsible for coordinating activities with other divisions, outside agencies and the general public; he manages ongoing projects and provides highly responsible and complex staff assistance to the CEO. Having worked in local EMS and Public Safety as a Paramedic, in a Regional Communications Center, and for the 9-1-1 Authority since 2003, Troy is a perfect fit to our 9-1-1 system.
Please feel free to contact him at firstname.lastname@example.org or (719) 785-1965 with any of your questions or educational needs on our 9-1-1 system.
Christy Davis, Executive Administrative Assistant
Christy Davis is our Executive Administrative Assistant. She assists the System Manager with special projects and events. Among other things, Christy’s responsibilities include accounts payable, inventory control, payroll, correspondence, preparing Authority Board agendas and minutes, procurement of goods and services and direct assistance to the System Manager.
In her free time Christy enjoys reading, movies, spending time with her family and exploring the country on Harley rides.
Christy enjoys her job and has been with El-Paso Teller County 911 for 14 years and is looking forward to many more years of service.
You can email Christy at email@example.com.
Ben Bills, Public Information/Education Officer
Ben has been the Public Information Officer/Public Education Specialist since April 2008. He is responsible for providing education to members of the community regarding the 9-1-1 system in El Paso and Teller Counties as well as teaching children basic fire safety and staying safe during an emergency with the help of the 9-1-1 Safety Trailer. Ben has been a part of the El Paso-Teller County 9-1-1 system since 2000.
If you have questions regarding the 9-1-1 system, or would like to schedule the 9-1-1 Safety Trailer you can email me at firstname.lastname@example.org.
Connie Chavez, Quality Assurance Analyst/Street Naming Contact
Connie Chavez is a Quality Assurance Analyst as well as the contact for developers in the 2 county area to get street names approved for their plats. Connie has lived in Colorado Springs for over 20 years and worked at Colorado Springs Police Dept. dispatch as a 911 call taker, fire dispatcher, and trainer for over 4 years. Connie is married and has 2 children.
Please feel free to contact Connie with any of your questions at 719-785-1962 or by email email@example.com.
Bonnie Foster, GIS Analyst
Bonnie joined the El Paso – Teller County E911 Authority in June 2012. She began her GIS career by developing a data system for leafy spurge management which covered parts of North Dakota, South Dakota, Montana, and Wyoming. Afterwards, Bonnie spent 12 years working for a rural county in central Minnesota maintaining the datasets needed to support the County Dispatch Center and also provided GIS support for the various other County departments. Responsibilities will include maintaining the accuracy of the E9-1-1 GIS system data. Bonnie has a background in forestry and is looking forward to spending time outdoors in the Colorado Springs area.
Please feel free to contact Bonnie with any of your questions at 719-785-1973 or by email at firstname.lastname@example.org.
John Lofgren, Quality Assurance Analyst
John Lofgren has been a Quality Assurance Analyst with the El Paso Teller 911 Authority since February 2010. John began his career in public safety as a dispatcher for The Manitou Springs Police Department in 1994. Since then he has been a volunteer firefighter, police officer and a dispatcher for the Colorado Springs Police Department. John currently is a Police and Fire Protocol instructor for the National Academy of Emergency Dispatch and also an Emergency Medical, Fire, and Police Quality Assurance Instructor.
You can email John at email@example.com.
Michelle Hess, Training Coordinator / Quality Assurance Analyst
Michelle Hess is our 9-1-1 Training Coordinator. She has been a Quality Assurance Analyst and Trainer with the El Paso Teller 911 Authority since July 2010. She has 10 years experience with the El Paso County Sheriff’s Office as a supervisor/dispatcher/trainer.
Please feel free to contact her via her email address which is listed below or (719) 785-1975 with any of your questions or educational needs on our 9-1-1 system.
You can email Michelle at firstname.lastname@example.org.
Meridith Jensen, Quality Assurance Analyst
Meridith Jensen joined the El Paso Teller 911 Authority in July 2010 as a Quality Assurance Analyst. She has previous experience from the Colorado Springs Police Department as an Emergency Response Technician, where she quickly realized her calling in 9-1-1 and became very involved in community outreach projects as well.
Meridith is also a Software Training Instructor for Priority Dispatch Corp., traveling across the nation to train dispatchers and supervisors in the use of Police, Fire and Medical Dispatch Protocol Software.
Meridith is very passionate about 9-1-1 services and is honored to collaborate with comm. center teams to ensure that our callers receive the highest levels of care and customer service.
You can email Meridith at email@example.com.
Julius Torralba, Information Systems Technician
In Hawaii, Julius completed an Associates of Science Degree in Data Processing which included courses in structured programming and system design. Concurrently, he attained an Associates of Science Degree in Accounting.
Before he re-located to Colorado, he worked for a company called DataCraft, Inc. The three major banks in Hawaii consistently used DataCraft’s data processing and programming services for direct marketing projects. His other responsibilities included maintaining in-house systems and the local area network. He moved to Colorado to support his wife in attaining a nursing degree.
After moving to Colorado Springs, Julius realized it would be difficult to attain a programming career without a Bachelor’s degree. He modified his resume to highlight his hardware/software/networking/people skills which landed him a technician position for a local company called A Byte Above who specialized in computer sales and repair. While working as a technician, he continued his education taking additional C++ programming classes and Cisco CCNA training at the Pikes Peak Community College.
After A Byte Above, he went on to do software support (call base environment) for ENS, Inc. in which he was enlightened with HIPPA compliance. He comes to El Paso – Teller County E911 from The Gazette in which he attended to 200+ users and systems (Windows and Macintosh) as an IT Client Support Specialist.
You can email Julius at firstname.lastname@example.org.
Matt Towell, Network Engineer
Matt came to the 911 Authority from El Paso County Information Technologies where he was a network analyst. He has an Associate’s degree in Computer/Network Systems Management as well as professional IT certificates including Cisco Certified Network Associate (CCNA), A+ Professional, Network +, Security +, and several other Microsoft certifications.
When he is not working he enjoys golfing, boating, and spending time with his family.
You can email Matt at email@example.com.
Benjamin Gairrett, Information Systems Technician
Benjamin Gairrett is our most recent addition to the E911 Authority. He is currently pursuing his Bachelor’s in Information Technology at Colorado Technical University. Previously he has worked at NORAD/NORTHCOM at Petersen AFB supporting them as they track Santa in North America. He has also served in the U.S. Army supporting the 10th Combat Support Hospital operating of Ft. Carson in an IT role. He is dedicated to supporting our users and is glad to be part of our team.
You can email Ben at firstname.lastname@example.org
Chan Growden, Property Maintenance Technician
I was born in Thailand but moved to California when I was 9 years old. I attended middle school and high school in California where I met my beautiful wife of 24 years. We do not have any children, but our two Jack Russells keep us plenty busy. I am an Air Force veteran with over 22 years of service.! I joined the Air Force as a Structural Specialist. As a Structural Specialist I was what you would call a jack of all trades and a master of none. I was expected to be a carpenter, a mason, a metal fabricator, a welder, a painter, locksmith manager and war “ghter. I attained my Associate Degree in Construction Technology while I was in the Air Force in 2004. I decided to go back to college after I retired from the Air Force and completed my Bachelor Degree in Management at Colorado Technical University in 2013.My hobbies are many, but my current passions are golfing, snow boarding, camping, cooking and gardening.
You can email Chan at email@example.com