What is the Emergency Notification System?
The Emergency Notification System employed by El Paso-Teller County E9-1-1 may be used to advise you of any situation that threatens harm to life and/or property or is deemed dangerous by officials. This may include, but is certainly not limited to man-made disasters, crime, pandemics, hazardous materials incidents, missing persons, evacuation notifications, and neighborhood emergencies. To register for this service, the address you are registering must be in El Paso or Teller County.
The El Paso-Teller E-911 Authority can contact you using the Emergency Notification System. It is recommended that you register all types of phones you may use (landline, VOIP, video phone, cell phone). We will accept cell phone numbers with ANY area code. By registering your information you will receive an email when an activation is made in your area. You also have the option to receive the notification via text message (SMS message) in addition to a telephone call. Standard message rates and data charges from your cell phone provider apply to sending and/or receiving text messages and email. Check with your cell phone provider if you have questions about your plan and costs.
What To Expect When You Get A Call
The Emergency Notification System will call your registered phone number when a significant event occurs in the area of your registered address. If you have Caller ID on the number being called, the notification will display as “911 EVENT” along with the number “719-457-4100″. The recorded message will begin with “THIS IS AN IMPORTANT MESSAGE FROM YOUR LOCAL PUBLIC SAFETY AGENCY.” You will then be prompted to press “any key” on your phone to listen to the message. Be sure to listen to the entire message and follow the prompts as necessary. PLEASE DO NOT HANG UP UNTIL YOU HAVE HEARD THE ENTIRE MESSAGE.
ENS Frequently Asked Questions
El Paso-Teller County E9-1-1 relies on emergency notification technology from Cassidian Communications, among other means, to keep you alert of situations and ultimately, ensure your safety. In doing so, we must have current contact information readily available at all times.
As more people transition from landline to wireless and VoIP phone service, the availability and accuracy of local 9-1-1 or commercially provided phone data has greatly diminished, creating significant gaps in communications databases. For this reason, El Paso-Teller County E9-1-1 has now implemented Cassidian Communications Self-Registration Portal (SRP) to gather critical data, including telephone number and email addresses, directly from you.
Please read the following frequently asked questions before clicking the portal link provided below.
What is the emergency notification system used for?
The emergency notification system employed by El Paso-Teller County E9-1-1 may be used to advise you of any situation that threatens harm to life and/or property or is deemed dangerous by officials. This may include, but is certainly not limited to inclement weather, man-made disasters, crime, pandemics, hazardous materials incidents and missing persons.
What, if any, contact information do you already have in the emergency notification system for me?
The emergency notification system used by El Paso-Teller County E9-1-1 utilizes information obtained from
9-1-1 databases and numbers reegistered through the Self Registration Portal.
What if my home phone number is unlisted?
If your home (landline) number is unlisted, there is a possibility it does not exist within our emergency notification system. To be cautious, please enter it when filling out the Self-Registration Portal form. Should the number already exist in the system’s database, you will not be contacted twice on your home phone number.
What information am I expected to provide through the Self-Registration Portal?
El Paso-Teller County E9-1-1 is requesting your Name, Address, City,State, Zip Code, County, and Cell Phone Number.
What are the browser requirements for registration?
In order to register, JavaScript and cookies must be enabled within your browser. Some users may experience a problem using the Self Registration Portal if you are using Firefox or Safari as your browser. If this occurs try using Internet Explorer and see if this resolves the issue.
How do I know the information I provide through the Self-Registration Portal will remain confidential?
Rest assured, your contact information will remain confidential. It will never be sold or released for commercial purposes.
How will I know I am registered in the system before notifications are issued?
Once you complete and submit the registration form, you will receive a verification email. You must respond to the verification email to complete the registration process.
What if I don’t receive the verification email?
When using a personal email account (e.g., Yahoo, Hotmail, etc.), your provider may consider the verification email as spam. Check the “Spam” folder in your email account. If you find the message, simply right-click on it to set preferences for the “Sender” and indicate as “Not Spam.” Your work email address is fully enabled to receive notifications from [Insert product name] system.
What if my email address or phone number changes?
Because your primary email address is your unique identifier and username, if it changes, you will need to delete your current profile in the Self-Registration Portal and create a new one. Should any other part of your contact information change, such as your cell phone number, please log into the Self-Registration Portal and update. There is no limit to the number of times you can change your information, and in fact, we urge you to do so as often as necessary.
What is the purpose of the map on the right hand side of the Self-Registration Portal screen?
After you enter your address, a pushpin will reflect your exact location on the map.
What if my address not reflected accurately on the map? Can I fix this?
First, be sure you entered your address correctly. If accurate, you may adjust your location by simply moving the pushpin found on the map. This is accomplished by right-clicking on the pin and moving your mose to reflect your proper position.
What if I forget my password?
Like all websites, the Self-Registration Portal includes a “Forgot my password” option to assist those who cannot recall their login.
I plan to re-locate. How do I remove myself from the emergency notification system’s database?
Simply log into the Self-Registration Portal and find the “Opt Out By” field. You can then enter the date you no longer wish to receive system-generated alerts. If you want to stop communications immediately, delete your profile by logging in and clicking “Delete Your Account.” Please note that it may take one or more days for your account to be removed from the database used by the El Paso-Teller E9-1-1 Emergency Notification System.
Who do I contact if I have other questions?
For more information, please email 911ens@elpasoteller911.org or call 719-785-1900.