How It Works

Peak Alerts is the emergency notification system used in El Paso and Teller County. Public safety agencies in the region send alerts using Everbridge. Alerts are sent for natural or man-made disasters that threaten people or property. Get alerts for fire and flood evacuations, law enforcement activity, safety notices, and more.

Sign up for an account at PeakAlerts.org. Enter up to five addresses to get alerts for home, work, school, or other places important to you. Choose how you receive the alerts: through text, phone calls, email, or the Everbridge app. Make sure each person in your home has a Peak Alerts account. Alerts will stop once a user confirms the message.

In an emergency, it is best to stay informed in many ways. For updates, check news broadcasts, public safety agencies’ social media, weather radios, or other trusted sources. If you are in danger, do whatever you need to do to keep yourself safe.

Everbridge App: Receive Emergency Alerts Based on Your Active Location

With the Everbridge app, you can receive push alerts on your mobile device anytime you travel into an area with an active incident. You can download the Everbridge app from Google Play or Apple App Store by clicking the buttons below or by visiting https://www.everbridge.com/app/.

GET THE EVERBRIDGE APP ON THE APP STORE GET THE EVERBRIDGE APP ON GOOGLE PLAY

Once installed, open and allow notifications. Then, search “Peak Alerts” under your profile to log in to your existing account. This will allow you to receive notifications for your registered address and your current location. To use the app without an account, click the “Explore the Map.” Make sure to allow Everbridge access to your location services by tapping “Allow” when asked to share your location for public alerts. You can check alerts anytime by clicking the “Local” tab and searching the map.

Access Emergency Notifications in 130+ Languages with the Reachwell App

Reachwell allows users to receive emergency notifications in the language of their choice. No personal information or accounts are needed. Select the language you would like to receive messages in and search for "Peak Alerts." Emergency notifications for El Paso and Teller County will alert the user's phone.

Download the Reachwell App from Google Play or the Apple App Store by clicking the buttons below. 

GET THE REACHWELL APP ON THE APP STORE GET THE REACHWELL APP ON GOOGLE PLAY

What are Peak Alerts?

Peak Alerts are notifications sent through a software called Everbridge by Public Safety Agencies in El Paso and Teller Counties. Peak Alerts notify you of emergency situations that threaten life or property and are deemed dangerous by public safety officials.  Examples of emergency situations may include, but are not limited to, natural or man-made disasters, hazardous materials incidents, missing persons, crime, evacuation notices, and more.  Peak Alerts can be received via phone call, text, email, fax, and through the mobile app.  These messages are targeted to specific areas impacted by an emergency.

How do I sign up for alerts?

Visit PeakAlerts.org and create an account. All information you provide will be kept strictly confidential.

How do I stop receiving alerts?

You can stop receiving alerts at any time by removing your contact information from your profile.

I am having trouble logging into my account. How can I log in?

You can gain access to your account by clicking on the "Forgot Username" or "Forgot Password" link on the login screen.  If you still cannot access your account, please email PeakAlerts@EPTC911.org. 

Can I register multiple phone numbers and addresses?

Yes. Individuals can register multiple phone numbers on an account, but it is recommended that each family member has their own account to ensure messages are received.

Is my personal information protected?

Yes. Information in Peak Alerts is accessed by authorized emergency services personnel only. It will never be sold or distributed to a third party.

What should I do when I receive a message from Peak Alerts?

Listen to or read the message.  Once receipt of the message is acknowledged, the system will stop notifying other devices in your account.

How will I recognize a Peak Alert message?

Peak Alerts can be sent by any of the 9-1-1 centers that make up the El Paso-Teller County 9-1-1 System. Since the messages are geographically specific, they should come from your local public safety agency.  Here are some of the numbers that may appear:

• Colorado Springs Police Dept: (719) 309-4135
• Cripple Creek Police Dept: (719) 323-6532
• El Paso County Sheriff's Office: (719) 426-2457
• Fort Carson Emergency Communication Center: (719) 694-3527
• Teller County Sheriff's Office: (719) 387-7223
• Woodland Park Police Dept: (719) 354-2703

Non-emergency numbers for public safety agencies in El Paso and Teller County are:

• Colorado Springs Police Dept: (719) 444-7000
• Cripple Creek Police Dept: (719) 689-2655
• El Paso County Sheriff's Office: (719) 390-5555
• Fort Carson Emergency Communications Center: (719) 526-5615
• Teller County Sheriff's Office: (719) 687-9652
• Woodland Park Police Dept: (719) 687-9262

What might prevent a message from being delivered to me?

• Power outages, cordless phones, computers, and VoIP equipment need electricity to work. You should register both landline and cell phones as well as email and text for the best chance to get a message delivered during an emergency.
• Telephone numbers with a solicitation blocker (requires you to enter your phone number before the line rings) or an answering attendant may prevent calls from being delivered to that phone number.
• If you have moved or your telephone number has changed, and you have not updated your account in Peak Alerts.
• If you have registered mobile devices and there is no service coverage at the attempted time of delivery.

If I don't answer, will it leave me a voicemail?

Yes. The system is configured to leave a message on any phone line where voicemail service or an answering machine is detected.

I have a TTY/TDD device. Will I still be able to receive alerts?

Yes. TTY/TDD machines are automatically detected.

I have more questions. Who can I contact?

You can email PeakAlerts@EPTC911.org or call (719) 785-1900. Business hours are Monday through Friday, 8:00 am to 4:30 pm.