When to Call 9-1-1
9-1-1 is for emergencies only. An emergency is an active incident that puts a person's health, safety, or property in danger. For reports of events that are no longer in progress or do not threaten a person's health, safety, or property, please find help through other resources. A list of non-emergency phone numbers, online reporting, and community hotlines and services can be found at ElPasoTeller911.org/Nonemergency-Resources.
Emergency
Call 9-1-1
- Immediate action is required
 - To stop an in-progress crime
 - To report a serious crime that has just occurred
 - Life-threatening situations
 - To report a fire
 
Non-Emergency
Do NOT Call 9-1-1
- To report a crime with no suspect
 - To report a crime that is no longer happening
 - Noise or parking complaints
 - Medical situations that do not require immediate attention
 - Animal Control or Animal Rescue
 
