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Quality Assurance/Training

Quality Assurance Analysis

The staff performs quality assurance analysis on 9-1-1 calls taken at the Public Safety Answering Point (PSAP) and provides feedback, and training recommendations.

Training

The Quality Assurance (QA) Department offers training for 9-1-1 dispatchers in the following areas:

  • CPR
  • Police, Fire, and Medical Protocol
  • Continued Education
  • Emergency Telecommunicator Course
  • Recertification Training

For More Information

Email 911training@elpasoteller911.org

A person in a blue shirt stands outdoors, looking to the side with trees in the background.
Firefighters and civilians stand near a fire truck, possibly in discussion.
A group of people in uniform speak to an audience in a classroom setting.
People in a room tossing colorful balloons during a presentation.
A group of people posing in front of a presentation screen displaying "End of Chapter 4 - Any Questions?"
A person in a blue shirt stands outdoors, looking to the side with trees in the background.
Firefighters and civilians stand near a fire truck, possibly in discussion.
A group of people in uniform speak to an audience in a classroom setting.
People in a room tossing colorful balloons during a presentation.
A group of people posing in front of a presentation screen displaying "End of Chapter 4 - Any Questions?"
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