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Peak Alerts FAQ

1. How do I sign up for alerts? 

Visit PeakAlerts.org and create an account. All information you provide will be kept strictly confidential.

2. How do I stop receiving alerts? 

You can stop receiving alerts at any time by removing your contact information from your profile.

3. I am having trouble logging into my account. How can I log in? 

You can gain access to your account by clicking "Forgot Username" or "Forgot Password" on the login screen. If you still cannot access your account, please email PeakAlerts@ElPasoTeller911.org. 

4. Can I register multiple phone numbers and addresses? 

Yes. Individuals can register multiple phone numbers on an account, but it is recommended that each family member has their own account to ensure messages are received.

5. Is my personal information protected? 

Yes. Information in Peak Alerts is accessed by authorized emergency services personnel only. It will never be sold or given to a third party.

6. What should I do when I receive a message from Peak Alerts? 

Listen to or read the message. Once receipt of the message is acknowledged, the system will stop notifying other devices in your account.

7. How will I recognize a Peak Alerts message? 

Peak Alerts can be sent by any of the 9-1-1 centers that make up the El Paso-Teller County 9-1-1 System. Since the messages are location-specific, they should come from your local public safety agency. Here are some of the numbers that may appear on your caller ID:

  • Colorado Springs Police Department: (719) 309-4135
  • Cripple Creek Police Department: (719) 323-6532
  • El Paso County Sheriff's Office: (719) 426-2457
  • Fort Carson Emergency Communication Center: (719) 694-3527
  • Teller County Sheriff's Office: (719) 387-7223
  • Woodland Park Police Department: (719) 354-2703

Text messages are delivered using the shortcode 88-911

8. What might prevent a message from being delivered? 
  • Power outages - cordless phones, computers, and VoIP equipment need electricity to work. You should register both landline and cell phones as well as email and text for the best chance to get a message delivered during an emergency.
  • Telephone numbers that have a solicitation blocker (which requires you to enter your phone number before the line rings) or an answering attendant may prevent calls from being delivered to that number.
  • If you have moved or your telephone number has changed, and you have not updated your account in Peak Alerts.
  • If you have registered mobile devices and there is no service coverage at the attempted time of delivery.
9. If I don't answer, will it leave me a voicemail? 

Yes. The system is configured to leave a message on any phone line where voicemail service or an answering machine is detected.

10. I have a TTY/TDD device. Will I still be able to receive alerts? 

Yes. TTY/TDD machines are automatically detected.

11. I have more questions. Who can I contact? 

You can email PeakAlerts@ElPasoTeller911.org or call (719) 785-1900 Monday through Friday, 8:00 a.m. to 4:30 p.m.

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