General Continuing Dispatch Education (CDE)Click the PDF links below for recent General CDEs!PDI Review Lesson and Sign OffSub Chief Complaint Selection CDEHear To Help CDE and Sign OffAsking it as Written Sign OffDispatch Danger ZonesAmbiguous Answers Sign OffCalling Party Sign OffControlling the Call (with video link)Key Question StandardsUnderstanding Drug Calls (with video link)Customer ServiceReconfigure ResponseProQA Tips & Tricks (with video link)The Q ProcessWhat is obvious?Reassuring Statements CDEParenthesis Quick TipAs Written Sign-OffFailure to Verify Sign-OffTelecommunication TechniquesECCS Scores Sign Off SheetProQA Update for June 2021 Sign-Off SheetTypes of CallersAnswering Questions AccuratelyClarifying ReviewClarifying Review Answer KEYFreelance and Clarifying Questions Sign-OffAccelerator Stuck Sign-OffStay on the line EFD/EPD Sign-Off SheetInappropriate Clarifier Sign-off sheetCascade Event Training PowerpointCascade Event Training Sign-offDetrimental RelianceUnderstanding Sub Chief Complaints Sign Off SheetAborting CallsCustomer Service Standards and TermsAcceptable ClarificationsImporting Focused Calls Into AQUAIncident Reports - The New Look2018 Customer Service
